Welcome to SHOPLNS, your destination for exclusive luxury fashion, starting with our premium collection of leather handbags. Please review our policies carefully to understand how we ensure a seamless shopping experience for all our customers.
1. Shipping Policy
Domestic Shipping
- We offer free standard shipping on all orders within [Country Name]. Standard delivery typically takes 5-7 business days.
- For faster delivery, we offer express shipping at an additional charge, which takes 2-3 business days.
- Orders are processed and dispatched within 24-48 hours of purchase, excluding weekends and holidays.
International Shipping
- We ship to select international locations. Shipping fees vary based on destination and will be calculated at checkout.
- Delivery times for international orders range from 7-14 business days depending on location.
- Any customs duties or taxes are the responsibility of the customer and may vary by country.
Tracking
- Once your order has been dispatched, you will receive an email with tracking information so you can follow your package’s journey to your doorstep.
2. Returns & Exchanges Policy
At SHOPLNS, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange process.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original condition, with all tags attached, and in their original packaging.
- Items that show signs of wear or damage will not be accepted for return.
Non-Returnable Items
- Due to hygiene reasons, certain items such as custom-made or personalized products are non-returnable. Please contact customer support if you are unsure whether your item is eligible for return.
Return Process
- To initiate a return, please email our support team at support@shoplns.com with your order number and reason for return. We will provide a return shipping label and further instructions.
- Once we receive and inspect your return, we will process your refund within 5-7 business days.
Exchanges
- We offer exchanges for different sizes or styles, depending on availability. Please initiate the exchange request within 30 days of receiving your order.
3. Warranty Policy
Our leather handbags are crafted with the highest attention to detail and top-quality materials. To ensure your satisfaction, we offer a 1-year warranty on all handbags from the date of purchase.
What the Warranty Covers
- Manufacturing defects, such as faulty hardware, stitching issues, or material flaws.
- The warranty does not cover damage caused by misuse, accidents, or wear and tear.
Warranty Claims
- To make a warranty claim, please contact our support team with your order number, photos of the defect, and a description of the issue. We will review your claim and, if approved, repair or replace the item free of charge.
4. Payment Policy
We accept the following forms of payment:
- Credit/Debit Cards: Visa, MasterCard, American Express
- PayPal
- Bank Transfers (for larger orders or bulk purchases)
- Klarna/Afterpay: Buy now, pay later options available in select regions.
All transactions are encrypted and secure. SHOPLNS does not store your payment details.
5. Privacy Policy
At SHOPLNS, we are committed to protecting your privacy and safeguarding your personal information. We only collect necessary data to process your orders and improve your shopping experience.
Information We Collect
- Name, email, shipping address, and payment information.
- Data related to website usage, such as browsing behavior and purchase history.
How We Use Your Information
- To process orders, send shipping updates, and offer customer support.
- To send exclusive promotions, newsletters, and product updates (with your consent).
- To improve our website and personalize your shopping experience.
We do not sell or share your personal information with third parties for marketing purposes. For more details, please refer to our Privacy Policy page.
6. Cancellation Policy
You may cancel your order within 24 hours of placing it for a full refund. After this period, cancellations may not be possible as your order may have already been processed and shipped.
If you need to make a cancellation, please email us at support@shoplns.com as soon as possible.
7. Care Instructions
Our leather handbags are designed to last, but proper care is essential to maintain their beauty and durability. We recommend:
- Avoiding exposure to water, extreme heat, and direct sunlight for extended periods.
- Using a soft cloth to gently clean your handbag. Avoid harsh chemicals.
- Storing your handbag in the dust bag provided when not in use.
For more detailed care instructions, please visit our Product Care page.
8. Customer Support
Our team is here to assist you with any inquiries, issues, or questions you may have. Please don’t hesitate to contact us at:
- Email: support@shoplns.com
- Phone: +1 348 283 2233 (Available Monday-Friday, 9 AM – 5 PM [Time Zone])
9. Media
At SHOPLNS, we value your privacy and security. If you choose to upload images to our site, we recommend avoiding images with embedded location data (such as EXIF GPS) included. This is to protect your personal information, as other visitors may be able to download and extract location data from images displayed on the website.
10. Cookies
We use cookies to enhance your experience on SHOPLNS. Here’s how they work:
Content Publishing: If you create or edit a post, an additional cookie is saved in your browser. This cookie holds no personal data and only stores the post ID of the article. It expires after one day.
Comments: If you leave a comment on our site, you can opt to save your name, email, and website details in cookies for future visits. These cookies are for your convenience and will last for one year, so you won’t need to re-enter your information when leaving another comment.
Login: When you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
User Preferences: Once logged in, we set cookies to save your login information and display settings. Login cookies last for two days, while screen preferences are stored for one year. If you select “Remember Me,” your login will persist for two weeks. When you log out, login cookies are removed.
11. Embedded content from other websites
Some content on SHOPLNS, such as videos or articles, may include embedded material from other websites. These third-party websites may collect data about you, use cookies, and track your interactions with their content, especially if you are logged into their site. Embedded content behaves just as if you visited the third-party website directly. We encourage you to review the privacy policies of these external sites to understand how they handle your data.
12. Data Sharing
At SHOPLNS, we take your privacy seriously. We only share data when absolutely necessary, such as when you request a password reset. In that case, your IP address may be included in the reset email to ensure security.
13. Data Sharing
At SHOPLNS, we take your privacy seriously. We only share data when absolutely necessary, such as when you request a password reset. In that case, your IP address may be included in the reset email to ensure security.
14. Data Retention
We retain customer information to improve your shopping experience:
- Comments: If you leave a comment, both the comment and its associated metadata are stored indefinitely. This helps us recognize and approve follow-up comments automatically, instead of holding them in a moderation queue.
- Registered Users: For users who create accounts on SHOPLNS, we store the personal information provided in your profile. You have the ability to view, edit, or delete this information at any time (with the exception of your username). Website administrators also have access to view and edit user data for support purposes.
15. Your Data Rights
As a valued customer of SHOPLNS, you have full control over your personal data. If you have an account or have left comments on our site, you can request an exported file of the personal data we hold about you. Additionally, you can request the deletion of any personal data we store. Please note, this does not include information we must retain for administrative, legal, or security reasons.
16. Data Transmission
To maintain the quality and security of our site, visitor comments may be processed through an automated spam detection service. This ensures a clean and safe experience for all users.
_________________________________________________________________________________________
We hope you enjoy your shopping experience at SHOPLNS, where luxury meets style and unique craftsmanship. Thank you for choosing us for your style needs.